Hawthorne Management

Jennifer Pletcher is pretty much useless. You report a violation of the Wynfield HOA rules and she never does anything with it. You have to keep following up month after month, and then maybe something will be done, but usually not.

Avoid using this company if possible at all costs. They provide zero customer service, refuse to fix problems, hire landscape companies that do nothing. If you are looking for someone to ruin your community and frustrate you beyond comprehension this is the company to use. I copied some of the above verbiage from another review but it was so true. This company overcharges and will do nothing when you need their assistance is needed. They collect more HOA fees than any management company we have had including a special assessment fee of 4800/yr and have done less than any management company we have had. The condo community has gone down since they have been managing our property. The unit above mine had a leak that traveled to my unit and caused some damage. The HOA hired subpar contractors and it took them almost a year to come a look at the damage the contactors created while they were fixing my unit. In the process of me trying to explain that the contractors caused damage to my property while fixing the repairs , the property manager and maintenance manager basically dismissed me then engaged in a screaming match with me before they even came to see what I was trying to explain to them. It took five calls and an escalated calls to the company owner and the owner of the restoration company to have my issue resolved. They are very unprofessional and mismanage resources. If you like wasting money hire them.

Sent in detailed emails with everything required and they can’t comprehend request then once on phone told I didn’t send in what was needed and I have an attitude not once but twice was told this. Shocking to have to deal with such unprofessional behavior. They did have all the proper documentation for my request after all and yet no apology was given. Disgraceful company.

I have something to say I am in a townhouse in the subdivision that Hawthorne managed I have been living with water intrusion in excess of three years which is still not completely repaired. Hawthorne did not even start to address even thinking about repairing it until two years after they were informed of the water intrusion. There was toxic mold stacking mold we had to move out I have immune diseaseI believe that they are conspiring with within the company employees and outside Representatives and there associates of any kind in any matter in anyway to do nothing but make money it’s over three years now and my house is still not completely repaired and Hawthorne was fired six months ago from this community. Stay away from my phone and it’s Representatives of any nature

This company does not want to help any homeowner with a problem. Went down to speak to Heather Skinner and she let me sit out front for an hour and never did come out to speak with me. I was there because she didn’t do her job and send the homeowner what she should have! No explanation nor apology. Her mistake and poor judgement caused a problem she had no desire to fix!

All these idiots do is send letters to homeowners to harass them about any nit picky thing in the bylaws. If your grass is so much as 1mm too high they send threatening letter. Today I got a “final notice” about the dead grass in near the sidewalk. Funny thing is there is no sidewalk. The person who sends the letter lives in a damn apartment so sure she need not be an expert on lawn care.

Haven’t trimmed shrubs on the burm in back of my house and chopped down every tree on the left side of my property that is now a rental. They planted one gallon shrubs that are useless for privacy. Been here since 2003 and we have no more privacy do to poor maintenance. Nobody responds after many calls. Sarah Bumgardner is useless!!

They take your money but are of no help to the owners. Sad

I was late getting my HOA dues paid. Hawthorne Management Co. (HMC) adds an additional $15 to my dues for each month late. What I didn't know is that they also charge an additional $15 for each month, and this also applies to late fees. So basically, if you owe them $15 for a late fee, they tack on another $15 for basically having a balance with them. Without be notified by mail, I end up getting a $45 charge with next quarters dues. When I called to inquire, I was rudely told that they have every right to such charges. What could I do. I ended up paying it. Also, they wanted me to pay the balance through their online service, which they charge $10 to use. I told them no thanks, I'll pay it through my online banking. Then I get another bill from them for another $15, again for being late (most banks take a few business days to complete transactions). HMC is unethical. They seem to think that being lawful and being ethical are one and the same. Reminds me of Nazi Germany.

Awful customer rep all the account managers are with low IQ and don't know how to speak. They never respond to your email, you have to call multiple times to get their attention . I am really pissed off.

A PICTURE IS WORTH A MILLION WORDS - YOU won't believe me until you see it I just sold my house in Massachusetts and bought a town house in Charlotte, thinking that it would be less work to maintain with a monthly HOA fee and a property management company assuming the exterior maintenance. HA-HA- what a joke! Ive been here 4 weeks and have never done so much yard work in all my life. (I will explain i detail after the REAL problem) The Problems---first the big one It wasn't until I raked out the overgrown bushes that I became aware of this DISASTER! 1. My property is a brick building and has 4 units- one is vacant. In my tiny back yard- there is a common area that has a retaining wall made of wooden planks. (common area means I do not own it falls under the "exterior maintance part of the HOA fee" The wall is two levels high and is holding back a hill with large trees and shrubs growing out of it. Most are dead or dying. The roots of the trees are exposed. On top of the hill, situated directly above the wall is another brick building (same as my property) When I purchased the property, the wooden planks were obstructed by overgrown bushes. When I moved in and started raking out the bushes, what I saw was mind boggling. The wooden planks were hollowed out and disintegrated right into my hand as I touched them. Small grey drainage stones came spilling out of the planks like a cant from a piñata. "So thats where all those grey stones are coming from I thought" I was curious why there was no grass in the walking path. The path has evolved over 32 years and grey stones are now integral to the landscape. NO ONE DISCLOSED THIS TO ME. THIS WALL COULD COME DOWN ANY SECOND AND DESTROY MY PROPERTY and/ or HURT OR KILLS SOMEONE! I AM NOT KIDDING! My very best scenario is -I COULD NEVER SELL THIS- WHO WOULD BUY A LIFE THREATENING TOWNHOUSE? Hawthorne management knew about this and chose to keep it a secret. This is now my new career- trying to get this *** wall repaired. When I called Hawthorne Management- no one returned my calls or emails. On tuesday- After memorial day weekend (3 day weekend) I called at 10:30 in the morning and I was informed, my contact person who I will call "Grungetta" (but thats not her real name) had all ready left for the day! 10:30 AM- 3- day weekend- what am I missing? When I finally spoke with Grungetta, she told me there was NO MONEY to repair the wall! So if I don't pay my monthly fee- can tell Hawthorne Management- "Gee wiz, It seems I'm broke this month- I have no money?" They told me the fee covers exterior maintenance- I don't even have time to finish listing the problems there are with this company! Please look at my pictures. I was told by Grungetta that the wall was looked at by an architected and deemed "structurally sound" a year ago! OH PLAAAAALEEEEEEEEASE!!!!

I have had several issues with them. I fell and hurt my wrist at the pool at Catawba Village..no one contacted me with their insurance information

They don't return my calls when I leave a message. I have two properties under their management in Stone Croft and Kings Landing. I have been billed late fees when no original bill was sent on both properties. This is an ongoing problem that keeps occurring each year. It must be some kind of ongoing practice to increase their margins. They have the gall to give me a hard time about it when I call. Their accounts payable person is never available when I call. So I leave a message and they don't return my calls when I leave a message. They are hard to get a hold of on issues. These guys need to be replaced as soon as possible.